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Jun 29
0
Startup

Great Customer Service Begins with a Culture of Great Internal Service

By Bill Cushard | Atlassian, Support | No Comments

by Bill Cushard (@BillCush) Help desks are not just for IT any more. Many other company departments are beginning to organize themselves as services desks to improve the service provided…

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Jun 26
0
women in tech

ServiceRocket Hosts An Evening With Women In Technology In Kuala Lumpur

By admin | Company, Culture, ServiceRocket Spotlight, Silicon Valley, Start-ups, Tech | No Comments

by Sarah E. Brown (@SEBMarketing) ServiceRocket recently hosted a Women In Technology panel in Kuala Lumpur, Malaysia featuring two of Silicon Valley’s Women of Influence: ServiceRocket’s COO, Erin Rand and VP…

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Jun 25
0
JJ-2

What to Consider when Working with Enterprise Startups

By admin | Enterprise Software, Start-ups, Tech | No Comments

by Suha Saya Consider the risks and opportunities: Purchasing from an enterprise startup To partner (with a start up), or not to partner — that is the question. As a…

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Jun 24
0
Docker-team-Dockercon-Europe-120514

Dockercon Conference Backchannel and Curated Resources

By Bill Cushard | Start-ups, Tech, Training | No Comments

by Bill Cushard (@BillCush) The purpose of this post is to assemble resources shared in the Backchannel at Dockercon, which was held in San Francisco on June 22 and 23,…

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Jun 23
0
encryption_1

Understanding Encryption and Why You Need It for Confluence

By Andre Kolodochka | Tech | No Comments

by Andre Kolodochka, Encryption is the process of encoding messages or information in such a way that only authorized parties can read it. You already use encryption everyday without even knowing it. Your computer never…

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Jun 18
0
best software companies in asia

Why I Chose ServiceRocket…Values

By Adeline Ng | Culture, Start-ups | One Comment

by Adeline (Hooi Ling) Ng I started my career in HR over 15 years ago. I chose HR because I believe that there’s where I can make an impact on people,…

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Jun 12
0

ServiceRocket Moves To A New Office Space in Chile, Plus Farewell to SmartBoxTV

By admin | Company, Culture | No Comments

by Ruiza Cruz and Sarah E. Brown In 2013, two of our team members arrived in “The City of The Island Hills” with a vision: to set up our first-ever…

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Jun 10
0

How Customer Education Can Drive Software Product Sales

By Bill Cushard | Enterprise Software | No Comments

A few months ago, I met with a VP of Customer Success for software company in the (broadly speaking) DevOps space about his company’s training needs. This company has a…

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Jun 09
0

Interview with Nir Eyal and Bill Cushard: Applying Behavioral Design Theory To Enterprise Software

By admin | Enterprise Software Training Series, Training is Customer Success | No Comments

by Sarah E. Brown (@SEBMarketing) Today’s leading software companies are leveraging behavior design to apply psychology to enterprise software training. Nir Eyal, author of the book Hooked: How to Build Habit-Forming…

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Jun 05
0

Software Training Should Focus on Outcomes, Not Features

By Bill Cushard | Enterprise Software, Enterprise Software Training Series, Training | No Comments

by Bill Cushard (@billcush) On May 22, 2015, I participated on an “Ask Me Anything (AMA)” on Inbound.org. The topic was enterprise software training and customer success. One of the questions…

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Next Entries »

Recent Posts

  • Great Customer Service Begins with a Culture of Great Internal Service
  • ServiceRocket Hosts An Evening With Women In Technology In Kuala Lumpur
  • What to Consider when Working with Enterprise Startups
  • Dockercon Conference Backchannel and Curated Resources
  • Understanding Encryption and Why You Need It for Confluence

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