by Bill Cushard (@BillCush) Help desks are not just for IT any more. Many other company departments are beginning to organize themselves as services desks to improve the service provided…
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by Sarah E. Brown (@SEBMarketing) ServiceRocket recently hosted a Women In Technology panel in Kuala Lumpur, Malaysia featuring two of Silicon Valley’s Women of Influence: ServiceRocket’s COO, Erin Rand and VP…
by Suha Saya Consider the risks and opportunities: Purchasing from an enterprise startup To partner (with a start up), or not to partner — that is the question. As a…
by Bill Cushard (@BillCush) The purpose of this post is to assemble resources shared in the Backchannel at Dockercon, which was held in San Francisco on June 22 and 23,…
by Andre Kolodochka, Encryption is the process of encoding messages or information in such a way that only authorized parties can read it. You already use encryption everyday without even knowing it. Your computer never…
by Adeline (Hooi Ling) Ng I started my career in HR over 15 years ago. I chose HR because I believe that there’s where I can make an impact on people,…
by Ruiza Cruz and Sarah E. Brown In 2013, two of our team members arrived in “The City of The Island Hills” with a vision: to set up our first-ever…
A few months ago, I met with a VP of Customer Success for software company in the (broadly speaking) DevOps space about his company’s training needs. This company has a…
by Sarah E. Brown (@SEBMarketing) Today’s leading software companies are leveraging behavior design to apply psychology to enterprise software training. Nir Eyal, author of the book Hooked: How to Build Habit-Forming…
by Bill Cushard (@billcush) On May 22, 2015, I participated on an “Ask Me Anything (AMA)” on Inbound.org. The topic was enterprise software training and customer success. One of the questions…
