Privacy Policy Effective March 31 2011

Privacy Notice Table Of Contents

  • Our Commitment To Privacy
  • The Information We Collect
  • How We Use Information
  • Our Commitment to Data Quality
  • Our Commitment To Data Security
  • Our Commitment To Children’s Privacy
  • Special Notification for California Residents
  • Information Collected on our Website
  • Our website and cookies
  • Changes to this Policy
  • How To Contact Us
  • Our Commitment To Privacy

This site is owned and operated by CustomWare Asia Pacific (USA), Inc. Your privacy on the Internet is of the utmost importance to us. At CustomWare, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

The Information We Collect

This notice applies to all information collected or submitted on the CustomWare website. On some pages, you can order products, make requests, and register to receive materials. Personal information collected at these pages might include:

  • Name
  • Address
  • Email address
  • Phone number
  • Organization name
  • Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you register someone else for a course, or someone else, other then you, is paying for it, you will need to submit the their information. In this circumstance, personal information collected might include:

  • Name
  • Address
  • Email address
  • Phone number
  • Organization name
  • Credit/Debit Card Information

On occasions, we may source personal information from a third party or a publicly-available source. If you have not given your prior consent to us collecting your personal information from a third party, we will take reasonable steps to inform you that it has done so.
As a general rule, we do not collect sensitive information about you. However, if we need sensitive information from you for any reason then we will only collect it if you consent to this.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Quality

We take reasonable steps to ensure that the personal information it collects is accurate, up to date and complete. In circumstances where your personal information has changed please contact us to enable us to update and correct the information. We may also contact you from time to time to check its record of your personal information is still correct.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

The moment we successfully collect the payment your Credit Card information is purged from our system.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Special Notification for California Residents

California Civil Code Section 1798.83, also known as the Shine The Light law, permits our clients who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. To obtain such information, please contact us.

Information Collected on our Website

By using our website, you consent to the terms of this Privacy Policy. If you do not agree with any term of this policy, please do not use our website. You are advised that there are inherent risks in transmitting information across the internet.

We gather information about its website users collectively. Such information includes the areas that users visit, and the services that users access, most frequently. We will only use this data anonymously and in the aggregate. By doing so, we can optimise the services it provides to its customers.

We may also collect personal information that individuals choose to provide via online forms or by email. Any personal information provided online is treated in the same manner as any personal information collected through other means.

Our Website and Cookies

‘Cookies’ are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies can facilitate a user’s ongoing access to, and use of, a website. Cookies allow us to track usage patterns and to compile data that can help us improve the content of its website. If you do not want your information to be collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. You should note, however, that Cookies may be necessary to provide you with features such as registered services.

Changes to This Policy

We may change this Policy from time to time for any reason and will update the Policy accordingly.

How To Contact Us

Please contact us if you have one of the following requests:

  • if you would like to access your personal information collected by us
  • if you would like us to change any of your personal information
  • if you would like your personal information removed from our database
  • if you have a general query relating to this Privacy Policy

To assist us with your request, please provide sufficient information (for example: name, address and contact details) to enable us to locate your record on its database.

Should you have other questions or concerns about these privacy policies, please contact us.