ServiceRocket is in the business of making our customers successful. That means supporting the entire lifecycle of our your systems – from initial prototype, to production, to when it becomes mission critical and beyond. We make sure that you have an expertly trained team standing behind you every day of the year, no matter where in the world you’re located.
We offer multiple support options to assist you:
|Free community-based support on our Get Satisfaction community. Join over 1800+ users sharing knowledge on our products.|
|Support Hours on an as-needed basis. Can be purchased online and great for the situation where you would like a ServiceRocket engineer to help provide you a solution.|
|For Enterprise customers that need a proactive and comprehensive support safety net. Combines training, health checks and SLA’s.|
Gina Lanzafama, Director of North American Full Service, Greenfield Online
“ServiceRocket provided the crucial link between our IT staff and the successful implementation of the Atlassian JIRA issue tracking platform. ServiceRocket’s consultants provided services over a period of several months, continually demonstrating an ability to meet our high expectations of customer service and technical expertise.”