Yilgarn Infrastructure Limited (Yilgarn) is an Australia company developing a rail project in Western Australia to supply the region’s commercial mines with independently owned and operated rail and port services. Their focus is to deliver a regional solution for existing iron ore mines seeking to expand their operations and to ensure potential new mines have open access to infrastructure.
The Project: Implement a Knowledge-Sharing Network and Enterprise Issue Tracking System
Yilgarn contacted ServiceRocket for help implementing Atlassian Confluence and JIRA to become their knowledge-sharing network and enterprise issue tracking system. They needed to import existing business data and get the new software platforms up and running in a very short period of time.
ServiceRocket implemented both Atlassian Confluence and JIRA for Yilgarn. The project included the following:
- Data Import – ServiceRocket imported Yilgarn’s existing business data into the Confluence Wiki. A custom plugin was created to perform the import. As a result, ServiceRocket was able to deliver an information repository exactly matching the structure needed in the shortest time possible.
- Server Management – ServiceRocket worked with the Yilgarn web hosting provider to setup and configure the hosting servers in order to ensure the efficiency of the connection. ServiceRocket also provided frequent monitoring services to ensure availability of the JIRA and Confluence applications.
The Voice of the Customer
Glenn Egan, Project Manager, Yilgarn Infrastructure
“We really appreciate ServiceRocket working with our hosting provider to implement the Confluence and JIRA solutions in our required timeframes. They managed our changing set of requirements to implement an end result that has taken us to the next level of information storage and accountability for our organization.”
“Their support system has worked very well for us, guaranteeing peace of mind and the knowledge that ServiceRocket will keep us on track!”
For more information on ServiceRocket’s offerings, please visit the Atlassian Solutions page.